Business Analyst, WMO, PDHIS

The Business Analyst performs complex research and analysis to support provincial strategic initiatives and operations for Workplace Health as part of the Information Management / Information Technology Services. The Business Analyst utilizes specialized knowledge and skills to determine and evaluate potential solutions prior to providing business recommendations/options. Engages in multiple initiatives, and is responsible for project planning, consulting and influencing, business requirements gathering (i.e. data, clinical workflow/business process and functional needs), developing documentation and business proposals, and supporting the execution of projects.

In this role, you will be part of a team focused on supporting the modernization of WHITE.NET, a critical internal application. This role will focus on updating and improving the user interface layer of a legacy web application, with a key emphasis on removing XML data islands and transitioning to more modern, maintainable front-end approaches.

The ideal candidate will have strong hands-on experience with HTML, CSS, and JavaScript, and a proven ability to work within existing applications to improve usability, maintainability, performance, and compatibility with modern browsers and development practices.

This is a great opportunity for a developer who enjoys solving practical modernization challenges, refactoring legacy front-end code, and helping evolve an established enterprise platform.

What you’ll do 

• Analyze operational problems and recommend innovative solutions by critically evaluating information gathered from multiple sources, reconciling conflicts, decomposing high-level information into details, abstracting up from low-level information to a general understanding, distinguishing user requests from the underlying true needs, and driving and challenging business assumptions.
• Elicit business requirements for strategic and operational initiatives by engaging key stakeholders and subject matter experts, and using methods such as interviews, environmental scanning, document reviews, business process descriptions, “use case” scenarios and workflow analysis.
• Facilitate consensus on issues, including business design features, program changes, data requirements, privacy issues and reports. Prepare in depth business and analytical reports for executives.
• Develop business requirements specifications, project proposals, business cases, project summaries and other related documentation using standard templates.
• Coordinate implementation of applications and/or processes by acting as liaison between the business units, technology teams and support teams, and by ensuring documentation, user testing, user training, and business process change management are in place.
• Participate in various operational and project committees and teams to facilitate and lead various initiatives like the development of clinical registries.
• Develop and recommend budgets, monitor expenditures, analyze and report on variances and implement remedial action for assigned projects. Allocate resources to achieve goals.

What you bring

Qualifications

• A level of education, training, and experience equivalent to a Bachelor’s degree in Business, Health Informatics, or a related discipline plus a minimum of five (5) years’ recent related experience.
• Demonstrated knowledge of the historic and ongoing impacts of settler colonialism on Indigenous Peoples in social and health contexts, including supported by significant knowledge of Indigenous-specific mandates, including clear understanding of and commitment to eradicate Indigenous-specific racism and discrimination and embed Indigenous Cultural Safety and Humility.
• Demonstrate comprehensive knowledge of the historic and ongoing impacts of settler colonialism and systemic racism on Indigenous Peoples within social and health contexts. This includes understanding how these factors contribute to current health disparities and barriers to care. Show a clear commitment to identifying, challenging, and eradicating Indigenous-specific racism and all forms of discrimination impacting equity-deserving groups within health care settings. This involves familiarity and understanding Indigenous Cultural Safety and Humility recognizing personal biases, institutional barriers, engaging in anti-racism education and training and advocating for systemic change.
• Demonstrated knowledge and understanding of legislative obligations and provincial commitments within PDHIS contexts found in the foundational documents including Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study - BC Human Rights Code, BC Anti-racism Act and how they intersect across the health care system.

Core Competencies

• Brings an understanding of the Indigenous specific racism and the broader systemic racism that exists in the colonial health care structure, and has demonstrated initiatives in breaking down barriers and ensuring a safe environment ensuring a sense of belonging to all and informed by Indigenous Cultural Safety.
• Awareness of social, economic, political and historical realities of settler colonialism on Indigenous Peoples and familiarity with addressing Indigenous-specific anti-racism, anti-racism and Indigenous Cultural Safety and foundational documents and legislative commitments (the Declaration Act, the Declaration Action Plan, TRC, IPS, Remembering Keegan, etc.).

Skills & Knowledge

• Demonstrated ability to work creatively and analytically in a problem solving environment, utilizing advanced critical thinking capabilities. 
• Understands business analysis and project management methodology. Demonstrated experience organizing and writing application related documentation and proposals. 
• Ability to understand and clearly relate technical information to internal and external members of the organization. 
• Ability in presentation, facilitation, and issue management/escalation. Ability to facilitate and encourage cooperation between diverse operational groups and skill sets. 

• Strong experience in HTML5, CSS3, and JavaScript.
• Experience working on legacy web applications and modernizing older front-end patterns.
• Solid understanding of DOM manipulation, event handling, form behavior, and browser rendering.
• Experience refactoring or replacing outdated client-side techniques with modern, standards-based approaches.
• Strong troubleshooting and debugging skills in browser developer tools.
• Understanding of cross-browser compatibility, accessibility, and responsive design principles.
• Ability to work effectively in a collaborative development environment with QA, product, and technical stakeholders.
• Strong attention to detail and commitment to producing maintainable, high-quality code.

Preferred / Asset Qualifications: 

• Experience working in enterprise internal applications or line-of-business systems.
• Experience supporting applications built in a Microsoft/.NET environment.
• Familiarity with legacy web technologies and patterns, including older browser-dependent implementations.
• Experience with front-end modernization projects, technical debt reduction, or incremental UI refactoring.
• Knowledge of secure front-end development practices.
• Experience with source control, CI/CD pipelines, and structured development processes.

Other Skills & Knowledge

• Demonstrates a commitment to beginning and/or continuing their personal learning journey related to Indigenous-specific racism and dismantling systems of oppression, as well as addressing racism more broadly. Shows willingness to articulate and share their learning experiences to contribute to a culture of motivation and inspiration among peers.
• Demonstrates foundational knowledge of the social, economic, and political realities of settler-colonialism and its impacts on Indigenous peoples and equity-deserving groups within social and health contexts. Understands the impact of social determinants of health-on-health outcomes. Shows a commitment to learning about and upholding legislative obligations and provincial commitments outlined in foundational documents such as the Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place: Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan, Remembering Keegan: A First Nations Case Study, the BC Human Rights Code, Anti-Racism Data Act, and the Distinctions Based Approach.

What we bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

• Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
• Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type: Temporary Full-Time (Until March 2028)
Salary Range: $76,111 - $109,409. The starting salary for this position would be determined with consideration of the successful candidate’s relevant education and experience, and would be in alignment with the provincial compensation reference plan. Salary will be prorated accordingly for part time roles.
Location:  1795 Willingdon Avenue, Burnaby BC V5C 6E3
Closing Date: Applicants accepted until position is filled
Hours of Work: 08:30-16:30 Monday-Friday
Requisition #: 196497E

What we do

The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Create equity – Be courageous.

Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services